Shipping & Returns

Shipping

Shipping is within Australia Only.

We use a number of different courier and freight companies to deliver our Jamaican products. Once your order leaves the JAMROC warehouse delivery times will vary depending on where you are:

  • Sydney Metro: 1-2 working days
  • Melbourne Metro, Brisbane Metro and South East Queensland: 2-4 working days
  • Adelaide Metro, Regional NSW, Regional Vic, Central and Far North Queensland and Tasmania: 3-6 working days
  • Regional South Australia: 5-10 working days
  • Perth Metro, Darwin Metro, Regional Northern Territory and Regional Western Australia: 8-14 working days

Tracking Numbers, when available, will be sent to you via email when your order is processed.

Returns for broken or damaged product(s)

If the item or items you have ordered arrives in a damaged condition or is not working then you have the right to return the goods.
Our products are packed with bubble wrap but we know from time to time that breakages can occur during the delivery process. 
Refunds will only be given if we are unable to supply a replacement for the item that has been returned. 

Let us know within 7 days of delivery, after 7 days, we will not be able to offer a refund or replacement product.

Change of mind

We will provide a refund less a 10% restocking fee if :

  • Your item(s) must be un-used, un-opened and in the same condition that you received it.
  • Item(s) must have been purchased at the regular price, sale items cannot be refunded.
  • Item(s) are returned to us within 14 days of dispatch; and
  • Item(s) must also be in the original packaging and be in a re-saleable condition.
  • Item(s) are not Salt Fish or Plantains. 
  • You will have to pay for return delivery to JAMROC

We will NOT provide a refund if:

  • you damaged an item after you received it; or
  • you received a damaged or faulty item that was not reported to us within 7 days of delivery; or
  • the item you returned to us was damaged in transit to our warehouse.